Louisville, KY
Service Technician
- Full Time
- Installation
Renewal by Andersen® is the division of Andersen windows developed strictly for the replacement market. Renewal utilizes state-of-the-art materials that provide outstanding thermal performance, while maintaining the architectural integrity of the home.
Job Details
We are in search of a team candidate with a carpentry background and windows and doors installation service would be a plus, to assist with our on-site customer service projects. Working with the Service department in satisfying customer service calls and repairs. It is a full-time position, paying a competitive salary plus bonus availability based on skills and qualifications, along with a competitive benefits package. Responsibilities: • Communicate effectively with the Service Department; gather required information to service the customer. • Install, service or repair authorized product in customers’ homes with accuracy and workmanship. • Manage and ensure adequate inventory of product, equipment and tools prior to on-site service. • Trouble shoot and problem solve using carpentry skills and window and door installation knowledge to ensure satisfaction on first time visit. • Interact and communicate well with customers. • Exhibit professional appearance and conduct while providing a world-class customer experience. • Ensure on-time arrival to daily customer appointments. • Work safely and responsibly to avoid injuries, damage to property and loss of materials and equipment. • Explain and provide detailed product operational instructions to customers. • Clean debris in each home after all service and repair visits. • Accurately complete necessary paperwork (through company computer), including work orders, customer and vendor contracts. Requirements: • Minimum of 5 years of carpentry. • Window and Door installation/service experience a plus. • 3+ years of experience within a customer service/retail environment • An acceptable driving record. • Computer literate, as majority of paperwork is done electronically. • Ability to communicate clearly through writing. • Ability to follow procedures in any situation. • Excellent customer service skills and natural desire to make a customer happy • Flexible, fast-paced and copes well under pressure • Commitment to personal and professional standards of excellence • An ability to deescalate situations while meeting with a customer in person.
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